Terms and Conditions

At Sancy Global Technologies Private Limited ("we", "our", or "us"), we are committed to providing a seamless and convenient experience for our users in booking with Hospital/Facility through our portal Care Connect. However, we understand that circumstances may arise where cancellations and refunds become necessary. Please read the following policy carefully:

1. Cancellation Policy

• 1.1. Users can cancel their Booking through our portal up to 48 hours before the scheduled appointment time without incurring any cancellation fees.
• 1.2. Cancellations made within 48 hours before the scheduled appointment will result in forfeiture of entire Booking Amount paid at the time the booking request was made, unless otherwise specified in the confirmation email.
• 1.3. Emergency cancellations due to unforeseen circumstances such as medical emergencies or natural disasters will be considered on a case-by-case basis, and users may be exempt from cancellation fees upon providing appropriate documentation.
• 1.4. Unless specifically mentioned otherwise in the cancellation policy, Connected Care does not charge a processing fee for cancellations.
• 1.5. Any problems or questions on your booking prior to arrival or during your stay at the Hospital/Facility should be directed to our Care Connect Help Centre i.e. info@connectedcare.my.
• 1.6. Cancellations can be made directly through the portal at any time. For cancellations requiring manual assistance, please notify us within our office hours, from 08:00 to 18:00 Indian Standard Time (IST, GMT+5:30).

2. No-Show Policy

• 2.1. Users who fail to attend their scheduled appointments without prior cancellation will be considered "no-shows."
• 2.2. Failure to attend your appointment within 10 minutes of the Appointment time will be treated as a late cancellation and will result in the forfeiture of the entire Booking Amount paid at the time the Booking request was made, unless otherwise specified in the confirmation email.
• 2.3. No refund of the Booking Amount, whether in full or in part, will be given for no-shows.
• 2.4. Failure to attend two (2) Appointments, not necessarily consecutively, may result in restrictions or suspension of Booking/Appointment privileges.

3. Modification Policy

• 3.1. Any changes to your Booking must be made through Connected Care via its Help Centre and not directly with the Hospital/Facility. This applies to change of dates, delays of arrival, cancellations in full or in part, or any other changes to your Booking.
• 3.2. Users can reschedule their appointment up to before 48 hours of the scheduled appointment without incurring any additional fees, provided the new slot is available.
• 3.3. Modifications made beyond the specified time frame are subject to availability of the Hospital/Facility.

4. Refund Policy

• 4.1. To request a refund, please contact us through Care Connect Help Centre.
• 4.2. Refunds for cancelled appointments will be processed within 14 business days of receiving the cancellation request.
• 4.3. The refund amount will be determined based on the cancellation policy mentioned above.
• 4.4. Refunds will be issued through the original payment method used during Booking.

5. All Rights Reserved

• 5.1. Care Connect reserves the right to amend, delete and/or add to these terms and conditions without prior notice at its sole and absolute discretion.
• 5.2. The terms and conditions stipulated are for Booking made via Care Connect’s official website.
• 5.3. Connected Care is not responsible for Booking/Appointments made via third-party websites or other sources. Please refer to their respective terms and conditions as they may differ from ours.
• 5.4. Images and photographs used on the website are indicative only. Facilities, attributes and layouts listed may not apply to all Room types.
• 5.5. Our rates do not include any incidental charges, which you may incur during your stay unless stipulated otherwise. Such charges will be payable and settled in full by you upon discharge. In the event that you fail to pay any such incidental charges, it is a condition of your contract with the Hospital/Facility that you irrevocably authorise the Hospital/Facility to debit your credit or debit card for the amount of any shortfall.