Privacy Policy

Effective Date: August 4, 2025

Last Updated: August 15, 2025

Introduction

At Sancy Global Technologies Private Limited ("we", "our", or "us"), we are committed to protecting the privacy of everyone who uses CareConnect (“the Platform”), a digital healthcare platform that connects patients, hospitals, and care providers. This Privacy Policy outlines how we collect, use, share, and protect your personal information.

1. Who We Are

• Legal Entity: Sancy Global Technologies Private Limited
• Registered Office: Maharashtra, India
• Contact Email: admin@connectedcare.my

2. Scope of This Policy

This Privacy Policy applies to all individuals who access or use CareConnect, including patients, hospital administrators, and healthcare agents via our digital portals.

3. Information We Collect

From Patients:

• Name, email address, contact number
• City and country of residence
• Medical details (shared only with your explicit consent)
• Booking and appointment details
• Documents or files you choose to upload

From Providers: Institution name, contact details, doctor profiles, payment/invoicing info

From Agents/Admins: Name, email, phone, commission structure, logs

4. How We Use Your Information

• Help patients search and book appointments
• Allow hospitals to manage services
• Enable agents/admins to manage workflows
• Generate medical quotations
• Improve service quality, security, and user experience

We do not use your data for marketing or advertising purposes.

5. Sharing of Information

We only share your data with hospitals (with consent) or authorized administrators. We do not sell or rent your data. All systems are securely hosted in India.

6. Data Security

• End-to-end encryption
• Secure hosting & restricted access
• Routine monitoring, audits, firewalls

7. Data Control and User Rights

As a CareConnect user, you may:

• Request access, correction, or deletion of your data
• Email requests to: admin@connectedcare.my

No account creation is required to use CareConnect.

8. Cookies and Tracking

We do not use cookies, tracking pixels, or analytics tools.

9. Children’s Privacy

CareConnect is not designed for children under 18 without a guardian. We do not knowingly collect data from minors.

10. Changes to This Policy

Updates may be made; significant changes will be notified via platform/email.

11. Contact Us

Email: admin@connectedcare.my